Richards Mortgage Group and Kayak Marketing

What changed for Richards Mortgage Group?

Kayak rebuilt the page around the buyer’s decision path, not the company’s service list. Instead of organizing the homepage around mortgage products, the new layout guided buyers through the questions they were already asking: what applies to me, who can help, why should I trust them, and what do I do next?

From a service list to a buyer decision path

The visual change matters, but the bigger change was structural. The new homepage was designed to guide the buyer’s decision, not simply present a cleaner version of the old site.

1

What changed for buyers

Visitors landed on a page that made the mortgage decision easier to understand. Instead of just getting a list of services.

2

What changed for the business

Stronger messaging, better proof, and a more usable HubSpot foundation for future updates, campaigns, and conversion.

The redesign improved the visual presentation, but the real shift was in how the page helped buyers understand their options and move forward with confidence.

before-after-RMG-home-design-1800

What the redesign needed to solve

1

Clarify the
buyer's decision

The page needed to help visitors quickly recognize where they fit before asking them to take action.

2

Make the path easier to follow

Each section needed to clearly identify the issue, explain the path, build trust, and point to the next step.

3

Build trust
before conversion

The page needed to present authority, experience, and client-focused guidance.

4

Support future marketing work

The site needed a stronger HubSpot foundation for updates, campaigns, and future page growth.

How the new homepage supported the buyer decision

The homepage was rebuilt so each section had a clear role. The page opened with the buyer’s problem, gave visitors a simpler way to understand the path forward, supported the decision with trust and proof, then made the next step easier to take.

rmg-breakdown-w-text

A stronger HubSpot foundation made the structure easier to manage

The old site relied on custom-coded templates and modules that made future updates harder to manage. Rebuilding the site on HubSpot with DropZone Pro gave RMG a cleaner foundation for page updates, campaign support, and future growth without treating every change like a custom rebuild.

1

Better page control

RMG gained a more usable HubSpot editing experience for managing content and page sections.

2

Stronger structure

DropZone Pro helped keep the page layout consistent while still supporting future updates.

3

More use flexibility

The site could support future campaigns and pages without starting from scratch each time.

What the rebuild changed for RMG

1

A clear buyer path

The homepage moved from explaining mortgage services to helping visitors understand their situation, see the path forward, and know when to contact RMG.

2

A stronger first impression

The redesign gave RMG a more current, credible website experience that better matched the quality of the advice they provide.

3

A more usable HubSpot site

The rebuild replaced older custom-coded templates and modules with a cleaner HubSpot foundation powered by DropZone Pro.

4

Better support for future work

RMG gained a website structure that could support future updates, landing pages, and marketing work without treating every change like a custom rebuild.

About the Client

Richards Mortgage Group

As licensed mortgage brokers, their job is to look after their clients' best interests and guide them to make informed decisions. Chris and Joel believe in clear communication, straightforward advice, and forward-looking approach to mortgage (and life) planning.  

richards-mortgage-logo-black-364x188

 

Randy and his team are exceptional. We have worked with Kayak for a number of years including on a recent website redesign and they have always delivered top notch service, professionalism, and expertise. If you are serious about your inbound marketing strategy, you need these guys on your team.

- Joel Richards

joel