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Digital marketing insights.

Sales, Marketing, and Business insights from Randy Milanovic, a Buzz Sumo Top 100 Digital Marketing Influencer.
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Answer Engine Optimization (AEO)
Most marketing and web teams treat content as something to publish on their website – that's the goal. With the shift to AI, marketers need to treat content as if they're feeding the machine...something that can be selected, reused, and surfaced by systems.
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copywriter preparing content

AEO and AI Discoverability: Build a Content System AI Can Trust
Most AEO guidance focuses on adding elements like schema, FAQs, and answer boxes. That work helps, but it doesn’t hold up for long once content is created across an active, live site.
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marketers drafting content using AI

Adjust Your Workflow or Expect Drift. AI is Generating Options, Not Answers.
You’re not asking AI to write content from scratch. You’re doing what experienced marketers do. You write a draft, feed it into your AI tool, and ask it to sharpen the thinking, tighten the structure, align it to a persona, or pressure test the message.
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developer coding schema into dropzone pro template on hubspot cms

AI Discoverability on HubSpot CMS: What Actually Matters
Most teams treat AI discoverability (AEO) like an SEO task, which is a mistake. On HubSpot CMS, the bigger issue is whether your site is clear, consistent, and well governed enough for AI systems to understand it.
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copywriter drafting content

Section Order: The Part of Writing Most Marketers Skip, And Pay For Later
Section order is the sequence of copy blocks on a page. It’s the reading path. It’s also the decision path. When section order is wrong, the page underperforms. Most of the time, poor performance isn’t a copy problem. It’s an order problem.
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website design is form, function, then aesthetics

HubSpot Website Builds: What Breaks, What Scales, What Works, And Why with HubSpot CMS Hub
If you’re like me, stranded somewhere between trying to do content and making your website actually sell, you’ve probably bumped into a few big claims about HubSpot CMS.
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satisfied marketer reviewing KPIs

How Natural Visitor Flow Builds Trust and Boosts Conversions
Visitors stay longer. They explore more. They trust your site and take action on their own terms. This unique approach to creating a purposeful website visitor experience transforms browsing into connection, frustration into flow, and clicks into customers.
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comparing apples to apples Inbound vs Storybrand

Inbound Marketing vs. StoryBrand: What Actually Works and How I Use Them
If you’re like me, stranded somewhere between trying to “do content” and making your website actually sell, you’ve probably bumped into two big names...
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marketers planning an EEAT strategy

A Practical Guide to EEAT Scoring for Business & Marketing Managers
A marketing strategy grounded in EEAT helps establish your brand as a credible and trustworthy source.
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motion, not animation

The Art of Invisible Animation: Making Motion Feel Natural
Val Head has a great line about UI animation: the best animation is the kind users barely notice. That’s not a creative preference. It’s a quality standard.
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confident leader talking to colleague

Monroe’s Motivated Sequence: The Secret to Persuasive Communication
Imagine having a proven formula to inspire action, captivate audiences, and deliver compelling messages. That’s exactly what Alan Monroe, a communication professor at Purdue University, created in the 1930s: Monroe’s Motivated Sequence (MMS).
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devleloper coding prerendering into HubSpot templates

Prerendering Content on HubSpot Websites for Marketers
Hardly a day goes by that clients don't ask about SEO. One way to improve your HubSpot site's performance is prerendering and serving static versions of web pages (not the same as caching). But, not all pages can be prerendered.
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customer service team

The 5 Parts of a Successful Service Desk Setup
Studies show that resolving issues quickly is the top priority for both customers and support teams. To achieve this, a successful service desk operating as a five-part system is important: Intake, Triage, Troubleshooting, Solving, and Improving. Let's have a look at each.
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bulk bag leaking product, cost of poor quality

Calculate the Cost of Poor Quality (in Actual Dollars)
The Cost of Poor Quality (COPQ) is a powerful strategic tool that helps businesses identify, measure, and eliminate inefficiencies. Unlike vague discussions about improvement, COPQ provides a concrete, financial method of understanding exactly how process failures impact your organization's bottom line.
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a marketing manager preparing an RFP document

Create a Better RFP for Your Next Marketing Project
Crafting an effective Request for Proposal (RFP) is your first step in securing the right partner for your project, no matter the industry. Today I'll focus on crafting an RFP for a development project, but feel free to interpret this for your business. The advice works for all.
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