Kayak Websites | Digital Strategy

Digital marketing insights.

Sales, Marketing, and Business insights from Randy Milanovic, a Buzz Sumo Top 100 Digital Marketing Influencer.
marketers drafting content using AI

Adjust Your Workflow or Expect Drift. AI is Generating Options, Not Answers.
You’re not asking AI to write content from scratch. You’re doing what experienced marketers do. You write a draft, feed it into your AI tool, and ask it to sharpen the thinking, tighten the structure, align it to a persona, or pressure test the message.
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developer coding schema into dropzone pro template on hubspot cms

AI Discoverability on HubSpot CMS: What Actually Matters
Most teams treat AI discoverability like an SEO task, which is a mistake. On HubSpot CMS, the bigger issue is whether your site is clear, consistent, and well governed enough for AI systems to understand it.
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copywriter drafting content

Section Order: The Part of Writing Most Marketers Skip, And Pay For Later
Section order is the sequence of copy blocks on a page. It’s the reading path. It’s also the decision path. When section order is wrong, the page underperforms. Most of the time, poor performance isn’t a copy problem. It’s an order problem.
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website design is form, function, then aesthetics

HubSpot Website Builds: What Breaks, What Scales, What Works, And Why with HubSpot CMS Hub
If you’re like me, stranded somewhere between trying to do content and making your website actually sell, you’ve probably bumped into a few big claims about HubSpot CMS.
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satisfied marketer reviewing KPIs

How Natural Visitor Flow Builds Trust and Boosts Conversions
Visitors stay longer. They explore more. They trust your site and take action on their own terms. This unique approach to creating a purposeful website visitor experience transforms browsing into connection, frustration into flow, and clicks into customers.
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comparing apples to apples Inbound vs Storybrand

Inbound Marketing vs. StoryBrand: What Actually Works and How I Use Them
If you’re like me, stranded somewhere between trying to “do content” and making your website actually sell, you’ve probably bumped into two big names...
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motion, not animation

The Art of Invisible Animation: Making Motion Feel Natural
Val Head has a great line about UI animation: the best animation is the kind users barely notice. That’s not a creative preference. It’s a quality standard.
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customer service team

The 5 Parts of a Successful Service Desk Setup
Studies show that resolving issues quickly is the top priority for both customers and support teams. To achieve this, a successful service desk operating as a five-part system is important: Intake, Triage, Troubleshooting, Solving, and Improving. Let's have a look at each.
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a marketing manager preparing an RFP document

Create a Better RFP for Your Next Marketing Project
Crafting an effective Request for Proposal (RFP) is your first step in securing the right partner for your project, no matter the industry. Today I'll focus on crafting an RFP for a development project, but feel free to interpret this for your business. The advice works for all.
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Pulling Together: Growing 25x and Surviving the Experience

Pulling Together: Growing 25x and Surviving the Experience
Today's article is a bit of a confession. How we grew too fast, and the pains that came with that. Our services and products were solid, team was talented, and customers appreciated us. So much, we grew 25x between 2011 and 2013. Yet, something was wrong, and we knew it.
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billboards line a highway at night

From Hanging Out a Shingle to Clicking Through Ads, Marketing is Evolving. Are you?
Imagine the first-ever marketer, eagerly hanging out a hand-painted sign in front of their farm house, a simple slab proclaiming goods for sale to passersby. Now, fast forward a few centuries.
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pixel perfect vs bootstrap front end website design approaches

Bootstrap vs Pixel Perfect: Modern Web Design Approaches
Agencies want perfection. Developers want speed and reliability. And, clients just want to get it done. Among front end design and development approaches, Bootstrap and Pixel Perfect stand out.
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You know you've entered the Danger Zone when...

You know you've entered the Danger Zone when...
Whenever a customer's main contact changes there's a risk of miscommunication, overlooking important information, or having things fall through the cracks. When that happens, you've entered the danger zone.
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storytelling connects

Moving Beyond SEO: Storytelling and Lead Generation Strategies for Small Businesses
Like most website owners, you've probably invested heavily in search engine optimization (SEO) strategies to attract prospects and drive conversions. While SEO remains an important part of any digital marketing strategy, it's important to explore alternative approaches to boost lead generation.
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website navigation

User Experience: Choosing the Right Navigation Approach for Your Website
Your small business's website serves as THE online touchpoint for many prospects. Done right, it can showcase what you do and drive conversions. One aspect that can significantly impact your website's success is user experience. And within user experience, is your site's navigation approach.
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