Kayak Websites | Randy Milanovic (2)

Digital marketing insights.

Sales, Marketing, and Business insights from Randy Milanovic, a Buzz Sumo Top 100 Digital Marketing Influencer.
Randy Milanovic

Randy Milanovic

Randy founded Kayak Marketing in 2011 and focuses on structured HubSpot websites that teams can manage and scale without inconsistency or rework.

He also developed wpSites, a managed WordPress platform for smaller businesses, and SEOAudits.co, a focused resource for evaluating website structure, SEO, and discoverability.

Randy has published 400+ articles on marketing strategy, SEO, AI discoverability, and website systems, and has been recognized as a BuzzSumo Top 100 Digital Marketing Influencer.

His work centres on how websites function in real conditions, from structure and consistency to how content performs across search and AI systems.

He is also a landscape photographer, with work published at randymilanovic.com.

Find me on:
customer service team

The 5 Parts of a Successful Service Desk Setup
Studies show that resolving issues quickly is the top priority for both customers and support teams. To achieve this, a successful service desk operating as a five-part system is important: Intake, Triage, Troubleshooting, Solving, and Improving. Let's have a look at each.
Read / Listen
bulk bag leaking product, cost of poor quality

Calculate the Cost of Poor Quality (in Actual Dollars)
The Cost of Poor Quality (COPQ) is a powerful strategic tool that helps businesses identify, measure, and eliminate inefficiencies. Unlike vague discussions about improvement, COPQ provides a concrete, financial method of understanding exactly how process failures impact your organization's bottom line.
Read / Listen
a marketing manager preparing an RFP document

Create a Better RFP for Your Next Marketing Project
Crafting an effective Request for Proposal (RFP) is your first step in securing the right partner for your project, no matter the industry. Today I'll focus on crafting an RFP for a development project, but feel free to interpret this for your business. The advice works for all.
Read / Listen
Pulling Together: Growing 25x and Surviving the Experience

Pulling Together: Growing 25x and Surviving the Experience
Today's article is a bit of a confession. How we grew too fast, and the pains that came with that. Our services and products were solid, team was talented, and customers appreciated us. So much, we grew 25x between 2011 and 2013. Yet, something was wrong, and we knew it.
Read / Listen
a developer coding to avoid excessive DOM size

The Hidden Weight of Web Design: Keeping Your Layouts Simple and DOM Sizes Lean
Speed is king. A slow visitor experience can break your website. Most websites on a CMS can become unbearably slow because they get too complex, causing excessive Document Object Model (DOM) size.
Read / Listen
billboards line a highway at night

From Hanging Out a Shingle to Clicking Through Ads, Marketing is Evolving. Are you?
Imagine the first-ever marketer, eagerly hanging out a hand-painted sign in front of their farm house, a simple slab proclaiming goods for sale to passersby. Now, fast forward a few centuries.
Read / Listen
pixel perfect vs bootstrap front end website design approaches

Bootstrap vs Pixel Perfect: Modern Web Design Approaches
Agencies want perfection. Developers want speed and reliability. And, clients just want to get it done. Among front end design and development approaches, Bootstrap and Pixel Perfect stand out.
Read / Listen
sales networking isn't about sizing up your prospects wallet thickness

Networking for sales professionals isn't about sizing up your prospect's wallet thickness.
People buy from people. Who they trust. Who won't jeopardize their job. Who will make them look good. And if they don't buy, will happily recommend others.
Read / Listen
You know you've entered the Danger Zone when...

You know you've entered the Danger Zone when...
Whenever a customer's main contact changes there's a risk of miscommunication, overlooking important information, or having things fall through the cracks. When that happens, you've entered the danger zone.
Read / Listen
6 key google ranking 'demotions' and 7 confirmations

6 Key Google Ranking Demotions (and confirmations) That You Should Know About
A series of algorithmic demotions are discussed in the recently released (leaked?) Google docs. Descriptions are limited, but definitely worth a look so we can get some insight into how each impacts your SEO.
Read / Listen
storytelling connects

Moving Beyond SEO: Storytelling and Lead Generation Strategies for Small Businesses
Like most website owners, you've probably invested heavily in search engine optimization (SEO) strategies to attract prospects and drive conversions. While SEO remains an important part of any digital marketing strategy, it's important to explore alternative approaches to boost lead generation.
Read / Listen
website navigation

User Experience: Choosing the Right Navigation Approach for Your Website
Your small business's website serves as THE online touchpoint for many prospects. Done right, it can showcase what you do and drive conversions. One aspect that can significantly impact your website's success is user experience. And within user experience, is your site's navigation approach.
Read / Listen
uncover what prospects really think

An experiment in AI copywriting
Following Ross Simmonds' lead... Ross is a Canadian marketer and content agency owner who's making a name for himself (and his agency) in Eastern Canada. He freely shares insights and learnings online. Recently, he'd been sharing good/bad AI prompts.
Read / Listen
shadows of people on a wall

Implication of Marketing Persona Identification Changes Since the 90s
Understanding our customers has always been important. But how we've come to understand them – via persona identification – has undergone a significant evolution over time. Let’s take a look at that transformation, what it means for you.
Read / Listen
brand managers working on website projects

Streamlined Brand Management for Multiple Websites on HubSpot CMS
Managing multiple websites and brands efficiently is a challenge for brand managers. The right pro-level theme can greatly simplify the effort. Let's take a look at multi-domain management on HubSpot CMS Hub.
Read / Listen
All posts